If you were to ask me what customer advocacy is, I’d tell you it’s customer service with a capital customer. I’m somewhat of a customer advocacy advocate.

Our mantra at NetHunt CRM is to provide a customer-centric approach through the whole customer journey, from Development and Marketing; to Sales and Customer Service. The results are reflected in a high NPS score, tonnes of positive feedback, and our wonderfully loyal customers.

In this piece for CustomerThink, I’ve outlined some of the ways in which we provide a positive customer experience. I take a look at topics such as…

- Inter-team alignment.
- Implementation of a Customer Success Model.
- Providing a uniform, multi-channel experience.
- Offering a two-way transaction.

Join me on my Customer Advocacy journey!


Source: Unsplash
Source: Unsplash